Transforming Shop Culture

Technician Turnover Isn’t a Hiring Problem Most shops respond to turnover by recruiting harder or paying more. In practice, technicians leave because daily friction, unclear expectations, and broken training structures compound over time. Retention failures are rarely sudden — they are systemic. Technician Turnover Isn’t a Hiring Problem Most repair facilities treat technician turnover as a recruiting issue. When someone leaves, the response is predictable: post another job l

Most repair facilities believe they already have a training system. In reality, what exists is often a loose collection of habits, assumptions, and workarounds that only function when the right people are present. An image of a modern school Understanding "On-the-job training" “On-the-job training” is not inherently flawed. In the right conditions, it can be one of the most effective ways to develop technicians. Learning alongside experienced peers, seeing real work performed

Most leadership failures in repair facilities aren’t loud or malicious. They come from assumptions that feel reasonable on the surface but break down under real shop conditions. Technician focused on repairing a vehicle in a well-lit workshop. One of the most common is the belief that if work is getting done, systems must be functioning. From a leadership perspective, bays are full, tickets are closing, and production numbers look acceptable. From the technician’s perspective